Frequently Asked Questions and Quick, Helpful Answers
Holisteeq is an online store that aims to take the pain out of trying to live a zero-waste, sustainable, organic, wholesome life, so that sustainability is achievable and realistic for the majority of South Africans. Humble beginnings, but big dreams to bring about sustainable change on an impactful scale!
Every physical thing we humans buy, comes from somewhere, has a finite lifetime, then goes somewhere. When you throw it, and its packaging, away, it goes somewhere. There is no such place as “away” – it does not go away when you throw it away!
We at Holisteeq offer products that take into account how the products are made, where it is made, by whom it is made, from what it is made. We take into account what it does during its useful lifetime, the quality, how well it works, the potential harm or good it can do, the impact its use will have (on the users, bystanders, community, waterways, air, soil and wildlife) and how long it will last. We take into account packaging and its impact – with strong preference to nude, or biodegradable, or high-quality reusable and durable, or fully recyclable packaging, or with reduced plastic. We take into account affordability, fair trade compensation and availability. In doing so, we hope to strike a balance to bring you the best products – for you, society and the environment – at the best prices, while remaining a viable business that can grow its offering and pay fair wages to the many makers of our products.
Black Friday is Black Friday, with all the mad consumerism, unsustainable labour practises and environmental destruction that this implies – a hype-machine that drives prices to the bottom of the barrel, while bull-dozing over any ideals of a just society and environmental priorities. It is what it is. Even a Green Friday is not so green, because of the “buying spree” mindset. But the truth is – people will go on this buying spree, whether we as Holisteeq partake or abstain. Our pricing model in general tries to accommodate everyday low prices, and on some products our profit margin is too low to even consider a sale on these – ever. On other products, especially where our suppliers are also running specials that we have access to, we are able to offer some discounts that we cannot normally do. Taking all this into consideration – we would like to offer some sustainable products on discount as alternatives to the usual destructive polluting products.
Especially during this time of frenzy-buying, we really urge everyone to keep the following in mind:
Make it last
We sell a selection of products for the home, for personal care, for an out-and-about lifestyle, and for baby care. We have recently started expanding into pet care, gardening, and sustainable fashion. Our emphasis is always on finding sustainable solutions to everyday living. We take into consideration the whole life cycle of the product – from where and how it’s made, to how it’s stored and packaged, to how it’s used and how long it remains useful, to how and where it is discarded. We have strict ingredient policies to eliminate known harmful chemicals, and we value locally made, high quality, natural, biodegradable or durable zero-waste goods, including the packaging, that make living a good wholesome life easier. We assess the impact of the different factors and strive to find the best balance to offer the best products at the best prices.
In short – our products are carefully chosen to be high quality, natural, toxin-free, biodegradable or long-lasting and zero-waste, preferably locally made, so you can live your life without the hassle of trying to find it all in different places.
We are an online shop, retailing at holisteeq.co.za.
That said, a small selection of our products are available to view, touch and smell (and buy!) at 174 Long Road, Newlands, Randburg, at the Upcycle Gift Shop – a team of creatives, with whom we have a partnership, who turn corporate waste into treasure and teach these upcycling skills to the unemployed. If you are in the area, please do visit them! You’ll be amazed at the funky things they make from trash, and get to see some of our most popular products.
You can pay during the online checkout process. The payment options are:
Card (debit or credit chip cards)
Instant EFT (via Peach Payments directly or via Ozow)
MobiCred (buy now, pay later – you need to sign up with MobiCred before you can use this option)
We only deliver inside South Africa at this stage.
Orders to the value of R500 or more get free economy shipping to almost anywhere in South Africa.
Orders below R500 will attract delivery fees, as below.
Non-Gauteng main centres, including: Bloemfontein, Cape Town, eThekwini / PMB / Richardsbay, Port Elizabeth
2 – 5 business days
Regional areas in SA
2 – 6 business days
Remote areas in SA (townships, farms, remote mines, etc.)
2 – 7 business days
Any Pargo pick-up point in SA
2 – 8 business days
Any Paxi pick-up point
7 – 9 business days
Any Paxi pick-up point
3 – 5 business days
Delivery Options, Fees and Times
Please note during the Black Friday sales period and festive season, there may be delays due to congested courier services, stock replenishment delays, etc. We will be in contact with you if any delays are experiences.
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